My Mobile Money

Quick Reference Guide

Getting Set Up

Visit iTunes or Google Play and search for “My Mobile Money Access.” Download the app to your phone. Then follow these simple steps:

  • Open the app and have your debit card handy
  • Click the “Sign Up Free” button
  • You will be prompted to enter your card number
  • On the next screen enter your name, your CVV (the three digit security code on the back of your card) and yourcard expiration date to verify your identity
  • After you accept the app Terms and Conditions and the Privacy Policy, you will be asked for your email address, user name and password. You may choose to use your email address as your user name. You willalso need to enter your full name.

And that’s it ‐ you’re ready to use My Mobile Money Access!

Card Verification example photo

Setting Alerts

If you want to receive alerts for certain transactions on your mobile device, choose the card you wish to set alerts for and then select Alert Preferences. If you want to alert on all transactions, click the “Send alerts for” drop down and select All Transactions.

To set specific alerts, such as alerting for all online purchases, follow these quick steps. Change Alert Preferences to Preferred Transactions. Then choose the type(s) of alerts you wish to set. In this case, select Transaction Types as the alert criteria, and slide the button to Enable Transaction Alerts and then choose eCommerce to alert for all online purchases. Don’t forget to Save when you are finished setting alerts.

Alert Settings example photo

Enabling Denials

In addition to alerting, you may have the ability to deny transactions – check with your card issuer.

It’s easy to tell the app which transactions you want to deny using Control Preferences. The steps are very similar to setting up a mobile alert.

For instance, if you want to deny transactions over a set amount, select the card you wish to set up for denials and then choose Control Preferences. Then select Spend Limits and slide on Per Transaction. Then simply enter in the maximum amount that will be allowed for a transaction. Click Save and you’re set!

Spend Control Screen example photo

My Location and My Region

The My Mobile Money app gives you two options for setting alerts and controls based on the location of the transaction. Although these options give you the flexibility to protect your card while traveling, you may still need to notify your financial institution of travel plans to ensure your card can be used while out of town.

My Location
This option is based on the location of your smart phone. You must have location services enabled on your device for this feature to work. To activate, access the Location Alert or Controls and swipe the My Location function on.

  • If you select this option for alerts, you will receive an alert when your card is used outside of the zip code where your smart phone is located.
  • If you have enabled the My Location control, all transactions that are attempted outside of the zip code where your phone is located will be denied.

My Region
This option allows you to set up to three regions where your card may be used. Simply slide the My Regions switch on and click the plus sign beneath it to add a region. You can enter in a zip code or use the map to zoom into a region. Give your region a title and hit save.

Location Control and Region Screen example photo

Shared Card Management and Delegating Access

A card can be shared between multiple users. This situation occurs when multiple users register or add the same card for management. As a primary user, you can delegate your card to another dependent user. With full access, the delegated user has full control and alert capabilities for the card. With restricted access, the delegated user has only subset of the control and alert capabilities for the card.

For a shared card, if multiple users select My Location for location‐based control, then the app tracks the location of the user who chooses My Location last. When one or more users also set the My Region control in addition to the My Location control, transactions are approved if they fall within the My Regions that are set by the shared card users.

If one user turns the card off, all other users see the card status as off in their app. An alert is sent to other shared card users whenever a user changes control policies for the card. While control policies are shared, each user can set up their own separate alert preferences. One exception is that all users receive alerts for denied transactions.

Share Card Users example photo

Account Management

Need to keep tabs on the funds in your account? Simply tap on the account you want to view and then select an action, like Recent Transactions to view details of the last few transactions you made.

Account Details Screen photo

Need help?

Find Help by tapping the three lines in the upper right corner to display the app Menu. Select Legal & Help and then Help again. This will show information helpful for the app page you are viewing.

Legal & Help Screen example photo

Forgotten Passwords

If you forget your password, tap the Login button. Then choose Forgot Password. Enter your username and click OK. You will be emailed a password reset token to the email associated with your username.

Once you receive the email, revisit this Forgot Password screen and check the box that says “I have the security token” and enter in your token in the field that appears. You will then be able to reset your password. Remember: your password reset token is only valid for a few minutes, so use it right away!

Forgot Password example photo